Job Description

About the job Head of Customer Service
Head of Customer Service/Support
About the job:
Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk
industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.
Responsibilities:
Payment Traffic Optimization: Analyse and enhance payment routing strategies to
maximize success rates and minimize transaction costs.
Third-Party Integration: Oversee the integration of new payment solutions, ensuring
seamless connectivity with banks and payment providers.
Team Leadership: Manage and mentor a team of payment support agents, fostering
a culture of continuous improvement and excellence.
Technical Collaboration: Work closely with the tech department to address technical
challenges, perform product testing, and manage the payment technical backlog.
Stakeholder Communication: Serve as the primary liaison between internal teams
and external payment providers, handling escalations and ensuring clear
communication.
Documentation & Compliance: Maintain comprehensive documentation of payment
processes and ensure compliance with legal and operational standards.
Qualifications & Skills
Experience: Min 10+ years in a similar role within the payments industry.
Analytical Skills: Strong ability to analyse data, identify trends, and implement
optimization strategies.
Technical Proficiency: Familiarity with payment platforms such as Devcode
(PaymentIQ) and Praxis, including routing and fallback mechanisms.
API Knowledge: Experience with APIs and system integrations is beneficial.
Communication: Excellent interpersonal and communication skills, capable of
managing cross-functional relationships.
Problem-Solving: Proactive in identifying issues and implementing effective solution
Technical Proficiency: Familiarity with payment platforms such as Devcode
(PaymentIQ) and Praxis, including routing and fallback mechanisms.
Apply now!

Skills Required