Job Description

We are looking to recruit an experienced and ambitious customer support manager. If you have great communication, written and verbal English language skills and want to improve your problem-solving skills, then this job is for you. Mercury Digital is a fast-growing company operating in both the US & Canada. Joining our teams means you'll be on course to growing your communication, team work, leadership and problem-solving skills.
Profil Recherche
Filling this position means you'll be responsible for dynamic and fast-growing customer support teams. Your duties will consist of guiding and helping new and experienced customer support agents to advance in their problem-solving abilities as well as run competitive weekly/monthly targets.
To effectively fulfill this position, our candidates need to have:
Leadership and team management skills
Strong oral and written communication skills in ENGLISH (a must)
1+ year of technical customer support experience (preferred)
Having a healthy dose of entrepreneurship, curiosity, and a problem-solving mentality
A proven track record demonstrating strong articulation of a solution-selling approach
Digital Marketing or Advertising knowledge is a plus
Avantages sociaux et autres
Compensation and Benefits:
Competitive Salary Package
Accelerated Career Growth Opportunities to transition into Managerial Positions
CDI Contract + CNSS + AMO
100% Paid Training
Sales Incentives and Competition on a Day-to-Day Basis
Extensive training & coaching for enhanced marketing and sales skills
Transportation back home provided
Free snacks
A young, dynamic and inclusive work environment
Amplitude horaire
1:30pm to 11:00pm, Mon-Fri (Weekend OFF)