Job Description

Job Title Head of Customer Due Diligence

Description

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

Review and approve KYC refresh for customer relationships (periodic as well as trigger based) based in the policies set by compliance. Review and monitor Request for Information and perform investigations applying a risk-based approach

Principal Accountabilities:

Developing policies, procedures and systems and implementing the Ongoing Due Diligence process for the Personal Banking Group in alignment with compliance

Stay abreast of related laws, rules, regulations and best practices pertaining to Due Diligence

Develop and review procedures to ensure proper implementation of Periodic and trigger based Due diligence.

Provide Subject Matter Expert advisory to the business, support functions, RMs and branches on Customer due diligence matters

Manage a team of analysts/ Officers, involved in doing ongoing due diligence of customers of Personal Banking Group

Develop and ensure focused training is delivered to Frontline and Businesses on performing customer due diligence

Identify AML related issues within the businesses and ensure material risks are reported on a monthly basis to appropriate governance forums.

Ensure issues identified by Internal Audit are closed in a timely manner with proper resolution

Identify opportunities for technological advancements and simplification of processes

Review the Transaction Monitoring Refer for Information (AML RFI) for those customers who are not relationship managed and obtain documentation for updating the KYC.

Review the pending AML RFI to ensure response is provided and is within the AML framework

Conduct Due Diligence on identified accounts to prevent their deterioration at an early stage.

Work with the Unit Heads, and RMs to ensure minimum levels of exceptions.

Work with the Unit Heads to ensure the proper management, and the timely implementation of the conclusions.

Engage in Customer Due Diligence process for periodic review and trigger reviews

Assist the Unit Heads and RMs for a smooth exit of the relationship.

Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.

Build and maintain good relationships with businesses to create a seamless environment culture

Support in execution and program management of Due Diligence related projects as per the project guidelines set.

Prepare dashboards and ensure reporting is performed in a timely and accurate manner

Requirements

Education and Experience

Bachelors Degree in a Finance/Commerce discipline

8 years banking experience of which Minimum 5 years in AML/Customer Due Diligence unit with a reputed Financial Institution.

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