Job Description

As a Head of Credit Control, you will play a pivotal role in leading and transforming the Group's credit control and receivables function. Your expertise in credit risk management, collections, and trade credit insurance will be instrumental in optimizing cash flow, minimizing risk, and supporting the business's growth objectives. You will work cross-functionally with Finance, Sales, Legal, and Operations teams to implement robust credit frameworks and ensure alignment with corporate credit policies.

Key Job Responsibilities:

Credit Risk Management & Governance

Design and implement a comprehensive credit risk management framework in line with the Group's risk appetite. Lead periodic credit reviews for new and existing customers, integrating internal analytics, financial ratios, and external credit bureau data. Maintain and monitor customer credit scoring models, credit limits, and payment terms. Support the Group Treasurer in managing credit exposure and reporting risk concentrations across markets and business units.

Credit Policy & Process Development

Develop and enforce a Group Credit Policy outlining approval hierarchies, customer onboarding checks, payment terms, and escalation protocols. Establish standardized credit control processes across all entities and regions to ensure consistency, visibility, and compliance. Oversee invoice tracking, dispute resolution workflows, and cash application procedures in coordination with Finance and Operations.

Receivables Collection & Process Optimization

Lead strategies to improve Days Sales Outstanding (DSO) and reduce bad debt write-offs. Drive collection improvement initiatives, including automation of reminders, structured follow-ups, and customer segmentation. Implement and monitor collection KPIs and aging reports using real-time dashboards. Manage escalated accounts and drive resolution through negotiation, legal action, or recovery procedures.

Trade Credit Insurance

Oversee the Group's trade credit insurance program, including policy renewals, claims management, and insurer relationships. Ensure customer credit limits are insured where applicable and monitor utilization. Serve as the primary contact for underwriters, brokers, and internal finance teams regarding both insured and uninsured exposures.

Legal and Recovery Management

Coordinate with internal and external legal counsel on litigation, collections, and recovery matters. Maintain a detailed log of all legal cases, tracking status updates and expected recovery timelines. Support contract reviews from a credit risk perspective by identifying exposures and recommending mitigation clauses.

Analytics, Reporting & Systems

Provide regular dashboards and reports on credit exposure, collection performance, dispute resolution status, and forecasted cash inflows. Identify systemic issues through root cause analysis and recommend corrective actions. * Collaborate with IT and Finance to enhance ERP and credit management systems and ensure process automation.