Job Description

Head of Contract Management - Subject to Contract Award
Make a difference every day
The Job Opportunity
Subject to contract award, Serco Saudi Arabia (SSA) will be acting as a managing agent that is responsible for a project that will act and serve as a luxurious tourist destination. SSA's role as a managing agent and master operator will be to manage the service operators of the following transport modes:

• Air (Private Planes & Helicopter, etc.)
• Sea (Marine fleet & water taxis, sea freight etc.)
• Land - Road (cycle, cars, buggy, buses etc.)
• Land- Logistics (vans, staff buses etc.)

Key accountabilities
Recommend and administer capital improvement works.
Contract Management of Service Operators for land and marine mobility Service Operators.
Develop, administer and review whole of life cycle replacement programs.
Represent Mobility Operator Director and client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc.
Establish, policies and procedures for each service under management.
Develop, implement and review energy efficient replacement programs.
Review service's delivery systems and develop strategic maintenance or replacement strategies.
Review whole of service delivery contracts as well as maintain to contractual obligations. Negotiate and procure new service delivery contracts if need be.
Ongoing management of the Risk Management program.
Support Mobility Operator Director Timely address various ad hoc requests given by the client for variation work, VIP visits, etc.
In conjunction with the client develop business continuity plans for numerous scenarios.
Manage and direct the operations of the business in accordance with Serco's strategic plan, with an emphasis on standardisation of policies and procedures.
Manage the day-to-day operations of all elements of the Contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI).
Preparation and management of operating budgets.
Meet agreed budgets (commitments) and business planning outcomes.
Direct, assist, support and advise the Mobility Operator Director ensuring the implementation of changes necessary to meet evolving service delivery standards.
Set staffing levels in compliance with business specifications and monitor them, to enable the delivery of efficient and effective services.
Ensure that employees have the opportunity to participate in the development of the Serco Contract and the decision making process.
Provide advice to the Leadership team on the activities, developments and changes within the services covered under the contract and impact upon the provision of those services.
Assist the Leadership team with the development and implementation of management initiatives.
Assist the Leadership team in the management of information systems and technology maintenance and review, to keep pace with the changing needs of the business.
Monitor the progress of accreditation and quality management systems and coordinate the standardisation of policies and procedures.
Prepare weekly, bi-weekly and monthly reports as necessary and required and attend monthly senior management meetings.
Manage the collection, distribution and storage of information and reports.
Review all training needs and report on a yearly basis.
Liaise with customer representatives on an appropriate and regular basis.
Seek new business opportunities and improve profitability of the business within your contract capabilities, and seek direction and approval from the Leadership team before committing to undertaking these services.
Assist the Leadership team in ensuring the integrity of the intent and operation of the management reporting system, with all issues raised and addressed at the appropriate level.
Ensure the timely and satisfactory management and resolution of complaints from customers and the grievances of employees, in accordance with Serco's policies.
Regularly meet with line managers, supervisors, coordinators, team leaders or leading hands to keep them informed of decisions affecting their areas of operation and to ensure a uniform application of Serco's policies and delivery of services.
Monitoring of procedures and policies in order to recommend improvements.
Monitor, review and, where appropriate, update property, plant and equipment to meet the changing needs of the business, within your authority limits.
Management of subcontractors and suppliers.
This position may be required to carry out other tasks from time to time as directed by Mobility Operator Director
Specific Requirements
10 years plus experience of managing within a complex project and operations management environment and preferably in the transport industry.
5 years minimum experience in managing multi-disciplined People Managers including support functions (eg finance, procurement).
Demonstrated experience in Change Management.
Proven financial management expertise, especially the ability to control and meet budget objectives.
Working with Serco
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