We are a specialty coffee focused on delivering high-quality, ethically sourced coffee directly to consumers. Our mission is to bring exceptional coffee experiences to our community while continually improving quality, sustainability, and customer satisfaction.
Position Summary
We're looking for a driven, hands-on
Roastery Manager
who will take full ownership of the day-to-day operations, team leadership, and continuous improvement across all areas of the business. This role is ideal for someone passionate about coffee, operations, and building high-performing teams in a fast-growing B2C environment.
Key ResponsibilitiesOperations & Production
Oversee daily roasting, packaging, and fulfillment operations
Ensure production targets, inventory levels, and quality standards are met
Implement and optimize processes to increase efficiency and reduce waste
Maintain equipment and ensure workplace safety and cleanliness
Team Leadership
Manage, train, and motivate production and support staff
Create schedules, assign tasks, and monitor performance
Foster a culture of accountability, learning, and continuous improvement
Quality Control
Maintain and improve quality assurance protocols
Cup and evaluate coffees regularly to ensure consistency and excellence
Work closely with sourcing partners or QC teams to evaluate green coffee
Customer Experience
Coordinate with the customer service team to ensure orders are fulfilled accurately and on time
Respond to escalated customer issues with professionalism and problem-solving
Business Improvement
Identify and implement strategies to improve productivity, reduce costs, and increase customer satisfaction
Use data and metrics to drive decision-making (e.g. production reports, customer feedback)
Contribute to growth planning, product development, and strategic initiatives
Cross-functional Coordination
Work with marketing, sales, and e-commerce teams to align inventory and campaigns
Coordinate new product launches and seasonal offerings
Qualifications
Proven experience in operations or production management (coffee industry a big plus)
Strong leadership and team management skills
Excellent organizational, communication, and problem-solving abilities
Passion for specialty coffee and a strong understanding of the industry
Familiarity with roasting and production equipment preferred
Tech-savvy: Able to use inventory, CRM, and e-commerce systems
Fluent in [language(s)] (depending on your market)
What We Offer
Competitive salary + performance-based bonus
Opportunity to shape the future of a growing coffee brand
A passionate, close-knit team and supportive environment
Discounts on all coffee products
Growth and training opportunities
Job Type: Full-time
Pay: QAR10,000.00 per month
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