Head, Channels And Payments, Africa Middle East
Dubai, United Arab Emirates
Job Description
Job : Retail Banking
Primary Location : Africa & Middle East-United Arab Emirates-Dubai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 10/Oct/2023, 8:29:58 AM
Unposting Date : 17/Oct/2023, 5:59:00 PM
JOB SUMMARY
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
JOB SUMMARY
- Head, Digital Channels and Payments, reporting to the Managing Director & Head, Personal, Business and Digital banking, AME/E region. The candidate should possess a strong understanding of Digital channels and associated architecture, as well as payment systems and solutions. You will be responsible for the ongoing effective operation and execution of digital channels and associated architecture, partners and payments systems end to end, in each market. The purpose of your role is to ensure that digital channels and payments effectively enable the business to achieve its commercial objectives, by taking end to end responsibility for clear business requirements and use cases, translation of these into design and solutions with the group digital hives, and execution of digital and payment capabilities in the markets for which they are intended.
- Set the strategies and roadmap on digital channels, payments systems to enable the business in each country to achieve its business objectives. Build digital channels and payments ecosystem end to end, working with key stakeholders in the business and in the group digital hives to orchestrate effective delivery and operation, in line with meeting the business vision.
- Provide strategic direction and oversight of channel transformation in support of our mobile first digital strategy, including optimisation/rationalisation of physical and virtual channels. Ensure that programs are managed effectively end to end , orchestrating key stakeholders and necessary governance to achieve business outcomes
- Manage direct reports to ensure end to end ownership, as well as strategic and execution oversight of country digital heads, to set the channel and payments vision, and formulate business requirements in agile projects, ensuring effective execution and ongoing maintenance.
- Work with Third Parties Service Providers (TSPs) to establish business opportunities, responsible for onboarding, governance and on-going monitoring of TSPs
- Collaborate with product teams to design the game plan and workflow with country business heads, Third Party Service Providers to drive product acquisition/ customer satisfaction
- Work closely with group hives for agile development approach on technical delivery of the digital channels and payments ecosystem
- Ensure efficient processes for channelling communication from assigned teams
- Ensure all issues relating to security and integrity of the Bank digital channels and payments are satisfied, at country and regional level, ensuring that wherever relevant, group approvals are obtained from architecture, information and cybersecurity, compliance
- Act as an expert for channel issues and facilitate effective communication of best practices
- Establish close relationships with country business teams to meet the business objectives
- To Drive Digital strategy for CPBB AME/E
- CPBB
- Ensure all digital payment process implementation & payment solution adhere regulatory compliance and security standards to protect customer data & transactions
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Group Hives and Digital Banking team.
- Regional Technology and digital banking team
- Regional RB team \xe2\x80\x93 RB Head, Segment and product, CEPG, Distribution, Transformation and alliances
- Country RB Heads, Country CCH, Product, Digital, COO, CFCC, Legal Heads in country and region
- Strong knowledge and business acumen in digital solutioning for Retail Banking products/ service. Solid experience in managing digital initiatives in retail banking
- Understanding on architecture design associated with digital channels in retail banking ecosystem , payments systems and experience in running agile projects
- Strong judgement skills and experience in identifying and resolving complex problems whilst adhering to time-lines and quality of output
- Proven problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
- Strong experience in orchestrating delivery and maintenance of digital channels, platforms and payments systems in different jurisdictions
- Creative and dynamic in exploring different use cases to drive innovation
- Strong leadership and people management skills
- Strong stakeholder management skills through effective orchestration , communication, presentation and influencing.
- Retail Banking Product & Payment Services
- Digital Channels & Platforms
- Contact Centre & Agency Banking
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Job Detail
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Job IdJD1589342
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned