Job Description

Job Summary: Responsible for overseeing the day-to-day operations at a coffee shop. This includes managing staff, food preparation and ordering, and basic office duties. Responsibilities

• Welcome and interact with customers, finding their preferences and using detailed knowledge to gently recommend coffee and other beverages they will enjoy.
• Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality
• Coordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made food and beverages promptly
• Help to develop a high performing barista/counter team, ensuring staff understand their responsibilities and providing them with supervision, training and support
• Maximize revenue by increasing sales, spend and conversion while minimizing costs in ways that do not have negative impacts on quality or service
• Maintain supplies of counter and bar beverages in line with forecast demand
• Keep equipment working by following operating instructions, carrying out preventive maintenance, and troubleshooting breakdowns
• Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations

• Minimum 2 years experience in standalone concepts & specialty coffee
• Creative & detail oriented
• Excellent people management skills