Handover Specialist | Al Futtaim Automotive | Electric Mobility
Abu Dhabi, United Arab Emirates
Job Description
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
- The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a Electric Mobility vehicles in Dubai and Abu Dhabi, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.
- Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS.
- Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured "one offer" journey and achieve the set Trade-ins.
- Vehicle preparation according to Polestar standards.
- Handover vehicles to customers in a customer focused and tailored manner.
- Welcome all showroom visitors.
- Lead management (Tel/Web/Walk-in enquiries)
- Capture customer data (test drive, Emirates ID, email address, etc.).
- Achieve 100% of the mandatory required training as per Al-Futtaim and OEM requirements.
- Ensure knowledge of competition activities to be able to counter customer arguments.
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Job Detail
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Job IdJD1946553
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned