Job Description

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 750+ properties and employ a dedicated team of over 255+ professionals. About the Role :

We are seeking a dedicated and service-oriented Guest Support Agent to join our Fujairah operations. This night shift role involves customer service, administrative coordination, and providing butler-style guest support. The ideal candidate must be based in Fujairah, possess excellent communication and multitasking skills, and be committed to ensuring smooth guest experiences and operational efficiency. Responsibilities:

Front Desk & Guest Interaction: Greet and welcome guests warmly, creating a professional first impression. Handle guest inquiries, bookings, and concerns via calls, messages, emails, and in person. Process reservations accurately and update property management systems. Coordinate daily operations with housekeeping and maintenance teams. Provide butler-style support, such as arranging groceries and fulfilling specific requests. Respond promptly to maintenance or housekeeping needs raised by guests. Assist with office administration, procurement, call handling, and filing. Work closely with operations and guest relations teams to ensure a seamless experience. Maintain records and follow up on guest services to ensure satisfaction. Perform additional administrative duties as assigned. Guest Support: Attend to incoming calls and messages. Monitor and respond to GMAIL bookings and support emails. Convey notices from community management to guests. Respond to chats in HubSpot and assign to relevant departments. Create tickets in HubSpot and PMS for guest inquiries and requests. Communicate check-in/check-out procedures to guests. Coordinate with the operations team for scheduled check-ins and check-outs. Share manuals for gas/cooker operation and troubleshoot internet or gas issues. Record requests, issues, and complaints in PMS. Record compensation requests in PMS. Report guest schedule preferences to relevant departments. Consult with senior agents or management regarding offers or discounts for inconvenienced guests. Guest Support Administration: Update financial details for tentative bookings from portals. Collect guest IDs and passports for bookings. Update extensions and handle viewing requests via community portals. Manage GRO, guest, and community interactions. Resend missing registration information. Handle outbound calls, time, and key collections. Benefits:

Competitive salary package Medical insurance plan Air ticket allowance Comprehensive training and support Dynamic and supportive working environment Requirements:

Bachelor's degree or related field Male candidates preferred due to shift timing Excellent English communication skills (verbal and written) Strong customer service orientation Proficiency with CRM software like HubSpot or similar Ability to multitask, prioritize, and work under pressure Collaborative attitude and team spirit Attention to detail and problem-solving skills Experience in a similar role is advantageous If you are passionate about providing excellent service and want to join our team at Deluxe Holiday Homes, we encourage you to apply and embark on this exciting journey with us. #J-18808-Ljbffr