Guest Services Manager
Medina, Saudi Arabia
Job Description
Guest Services Manager
Providing engaging, sincere, personalized service is one of the ways our hosts and Leaders are providing a sanctuary for the senses at Banyan Tree Al Ula. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.The Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Service Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What is in it for you:
Providing engaging, sincere, personalized service is one of the ways our hosts and Leaders are providing a sanctuary for the senses at Banyan Tree Al Ula. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.The Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Service Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
- Maintains a high level of professionalism in all aspects of job performance.
- Ensures our Accor Live Limitless members are recognized upon arrival, receiving a warm greeting and appropriate assistance.
- Ensures Banyan Tree Hotels and Resorts, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
- Policies are in place and maintained to prevent damage and loss of guest’s belongings and hotel property. Responsible for regular maintenance of equipment including bikes and bell carts
- Policies are in place and maintained to prevent damage to Guest vehicles
- Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll.
- Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward.
- Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
- Plans regular and effective communication with all Guest Services associates through individual and departmental communication meetings and Pre-Shift briefings
- Cooperates, coordinates and communicates with other departments of The Banyan Tree Al Ula to ensure the highest level of Guest Service is maintained
- Ensuring that all Health & Safety standards are met, procedures followed, and that associates have the correct knowledge and tools to work safely. Member of the Emergency Response Team
- Provide leadership support to the extended Front Office Team including Front Desk, Concierge, and Reservations
- Provide leadership support and mentorship to the Assistant Front Office Managers including Guest escalations in the absence of the Front Office Leadership
- Duty Manager shift coverage as required
- Performs any and all other tasks as required
- Minimum 2 years' previous management experience in Front Office operations.
- Knowledge of computerized Front Office systems required with emphasis in Property Manager
- Proficiency in Word and Excel. Excellent written and verbal communication skills required
- University degree or College diploma in Hotel Management preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
- Highly responsible & reliable
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
Ability to work cohesively as part of a team - Passion for guest service, strong guest service orientation and training skills background required
- Banyan Tree will operate and expand the Ashar luxury camp, embracing the region’s Arabian heritage to blend in seamlessly with the Ashar Valley’s striking natural scenery and stand in the heart of AlUla’s planned “living museum” experience.
Situated near AlUla’s signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors’ experiences by connecting them with AlUla’snature, art, and ancestry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Job Detail
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Job IdJD1407276
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMedina, Saudi Arabia
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EducationNot mentioned