We are seeking a dynamic and customer-focused individual to join our team as a Guest Services Manager. The Guest Services Manager will play a pivotal role in ensuring an exceptional experience for our guests by overseeing all aspects of guest services. If you have strong leadership skills, a passion for hospitality, and a commitment to exceeding guest expectations, we encourage you to apply.

Responsibilities:
Oversee and manage the daily operations of the guest services department
Train and develop guest services staff to provide outstanding customer service
Monitor and ensure guest satisfaction through effective communication and problem resolution
Coordinate with other departments to meet guest needs and requests
Implement and maintain guest service standards and protocols
Manage reservations, check-ins, and check-outs efficiently
Analyze guest feedback and implement improvements as needed
Handle escalated guest issues and provide timely resolutions

Requirements:
Proven experience as a Guest Services Manager or in a similar role within the hospitality industry
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Knowledge of hotel management systems and reservation processes
Ability to handle stressful situations with calmness and professionalism
Familiarity with local attractions and services
Bachelor\'s degree in Hospitality Management or a related field is preferred

Benefits:
Competitive salary
Health insurance
Retirement savings plan
Professional development and training opportunities
Collaborative and team-oriented work environment
Opportunities for career advancement within the company

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