Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad\'s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.

About the Job:

An opportunity has arisen As Guest Service Executive which will be anticipate and meet guest\'s needs and requests, ensuring complete guest satisfaction from pre arrival through departure, and recognize all returning and VIP guests.as

The main duties and responsibilities of this role:

• Provide guests a unique and outstanding experience.
• Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
• Display a friendly and professional manner in all interactions with guests
• and colleagues
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
• Inspect the rooms of VIP guests prior to their arrival at the hotel
• Ensure that lobby is manned and to cover shifts for lobby duty in accordance with the daily roster
• Conduct curb side check ins and escorting of guests to the rooms
• Assist with check ins, check outs, and concierge duties when needed
• Provide tours of the hotel and its facilities as requested
• Order and ensure timely delivery of amenities for VIP arrivals and requests
• for special arrangements
• Assist with group registration when required
• Conduct pre-arrival calls or emails to guests to reconfirm their reservation and obtain additional information and preferences during the stay
• Ensure a clean profile and reservation for all guests arriving
• Assist in the writing and maintenance of guest history
• Print and action Guest Relations traces
• Preparing the arrival report for the next day and highlighting all VIP guests
• Carry out courtesy calls to guests in house
• Guest Relations emails and E-Butler to be responded to in a timely manner
• Prepare and update welcome letters
• Run the birthday report of in-house guests and arrange the amenities accordingly
• Search and prepare the I Know You report
• Prepare and send out the I Know You Better for special highlighted VIPs
• Perform any related duties and special projects as requested by the Guest Relations Managers or Guest Relations Team Leaders
• Adhere to the Jumeirah HEART and ASPIRE standards, grooming standards and all Step by Step procedures
• Comply with the resort\'s health, safety and hygiene procedures and products
• Be aware of the resort\'s fire and emergency procedure
• Prepare next day\'s arrival list, along with amenities requisition.
• Check arrivals list for the following day, allocate rooms for VIP guests and guests with special requirements.
• Order and ensure timely delivery of amenities for all arrival and in-house and Suite guests.
• Inspect the rooms of all and Suite guests prior to their arrival at the hotel.
• Attend to special requests made by VIP and Suite guests prior to, during, or after their stay.
• Print and action Guest Services trace report.
• Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the Front Desk.
• completed the registration procedures at the airport reception.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Entry level or Minimum 1 year role as a Guest Relations Executive/Agent or a similar role in 5 star hotel of multicultural environment
• Strong interpersonal and communication skills
• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS)
• Flexible schedule in order to meet demands of hotel occupancy
• Fluency in the English language
• Preferably speaks an additional language Russian and Germen is desirable.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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