Guest Services Associate

Dubai, United Arab Emirates

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Guest Services Associate
Job Location : Dubai, UAE
Key Responsibilities:

Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
Manage guest reservations and maintain accurate records, updating information as needed.
Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
Provide guests with information about our institute, its services, and upcoming events.
Respond to guest complaints and escalate issues to the appropriate team members for resolution.
Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
Assist with administrative tasks, such as data entry, filing, and answering phone calls.

Qualifications:

High school diploma or equivalent; Bachelor's degree preferred.
2 years of experience in customer service or hospitality industry.
Excellent communication, interpersonal, and organizational skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Proficient in Microsoft Office and customer relationship management software.

software

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