Guest Services Associate
Abu Dhabi, United Arab Emirates
Job Description
The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary
- Minimum 1-year operational experience in a guest or customer service setting
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1589950
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned