Guest Services Agent Arabic Speaker
Dubai, United Arab Emirates
Job Description
Company Description
Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Discover Dubai from a modern, stylish HQ with easy access to all the hotspots. Explore the town, hit the shops, or chill on the roof of one of the most sought-after 4-star hotels in Dubai
The Guest Service Ambassador is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. Minor Hotels Guest Service Ambassadors all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness. The key responsibilities for this position are:
Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Discover Dubai from a modern, stylish HQ with easy access to all the hotspots. Explore the town, hit the shops, or chill on the roof of one of the most sought-after 4-star hotels in Dubai
The Guest Service Ambassador is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. Minor Hotels Guest Service Ambassadors all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness. The key responsibilities for this position are:
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience
Qualifications
- Must have at least one year experience in hotel industry
- Must have good communication skills
- Preferbly arabic speaker is advantage
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Job Detail
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Job IdJD1492993
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned