Job Description

Location:

Jannah Burj Al Sarab Hotel

Abu Dhabi, United Arab Emirates

About the Role:

Jannah Burj Al Sarab Hotel is currently seeking a

Female Telephone Operator

who is fluent in

Arabic and English

to join our dynamic Guest Service team. This role plays a vital part in providing prompt, courteous, and efficient telephone service to guests, ensuring a high level of guest satisfaction at all times.

Key Responsibilities:

Handle all incoming and outgoing calls in a professional and courteous manner. Ensure all guest requests, inquiries, and issues are addressed efficiently and logged accurately. Provide clear, concise information about the hotel's facilities, services, and local attractions. Assist with wake-up call requests and internal communication between departments. Maintain confidentiality and professionalism at all times. Handle emergency and priority calls following hotel protocol.

Requirements:

Female candidate fluent in

Arabic and English

(spoken and written). Previous experience in a similar role within the hospitality industry is preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment with a high level of attention to detail. Excellent telephone etiquette and customer service skills. Flexible with shifts, including weekends and holidays.

Why Join Us?

Work in a 5-star hotel environment committed to excellence in guest service. Friendly, multicultural team with opportunities for growth and development. Staff benefits and recognition programs.
Job Type: Full-time

Application Question(s):

Are you Female - Arabic Speaker - with 4/5 Stars Hotel Experience ? * Are you available for face to face interview in Abu Dhabi ?