Description

Guest Service Center Agent

Dubai - United Arab Emirates

Full-time

Company Location: Avani Palm View Dubai Hotel & Suites

Company Description

Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views. Wander an exclusive neighbourhood. Lounge by the rooftop pool sunning with a cocktail in hand, taking in the ever-evolving skyline.



Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services. wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees.

Knows what action to take when an emergency call is required.

Assists in reporting telephone equipment or service complaints and problems.

Following telephone etiquette.

Trains or assists with training new telephone operators in performance of job duties.

To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.

Must be polite and courteous while answering the phone.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and recording the call charges.

Update directory information on the front office software.

Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Qualifications

1 year experience in Rooms or related professional area within a luxury hotel

Proven track record in high class lifestyle resort hotels

Russian speaking is a plus

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