Guest Service Associate - Front Office (Female) Job in Arabian Courtyard Hotel And Spa

Guest Service Associate Front Office (female)

Dubai, DU, AE, United Arab Emirates

https://www.mncjobsgulf.com/company/arabian-courtyard-hotel-and-spa

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Job Description

Job Responsibilities & Experience:

Welcomed guests warmly and ensured a professional and courteous check-in and check-out experience. Handled guest reservations, room allocations, and billing using Hotel PMS systems. Responded promptly to guest inquiries, requests, and complaints, ensuring high levels of guest satisfaction. Coordinated with Housekeeping, Bell Desk, and other departments to ensure smooth room readiness and guest services. Managed telephone calls, emails, and walk-in inquiries professionally. Handled cash, credit card transactions, and prepared accurate guest folios. Maintained guest records and ensured confidentiality of guest information. Assisted in upselling rooms, hotel facilities, and services to maximize revenue. Followed hotel SOPs, brand standards, and safety procedures at all times. Handled VIP guests and special requests with personalized attention.

Key Skills:

Excellent communication and interpersonal skills Customer service & guest relations UAE Similar Experience Hotel PMS knowledge (Opera, IDS, or similar systems) Multitasking & problem-solving abilities Professional appearance and etiquette
Job Type: Full-time

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