Job Description

PREFERABLY FEMALE

Education and Experience Requirements:

High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.

Previous hotel-related experience desired.

Key Duties and Responsibilities:

Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.

Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.

Accurately administers Front Desk Clerical systems and procedures.

Provides currency exchange services.

Balances accounts of day's business at end of shift.

Comply with all laid down systems and procedures.

Records all instances of refused business, with reasons of refusal.

Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.

To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.

Answers incoming calls and places outgoing calls.

Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].

Receives guest messages and delivers the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

Keep records of calls placed and received by all departments and recording the call charges.

Ensures the correct operation of the PBX system and VICAs system.

Carries out administrative tasks.

Handles every query in a polite and courteous manner.

Promotes the hotels outlets and special events at all times.

Maintains an awareness of competitor's rates and occupancy levels.

Ensures incoming guests are given the highest possible personal service.

Maintains effective communication with all related departments to ensure smooth service delivery.

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.

Takes telephone reservations when the reservations team are not available.

Greets guests on their arrival ensuring they feel expected and welcome.

Ensures the guest receives the accommodation he/she is expecting.

Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.

Deals swiftly, efficiently and sensitively to guest complaints and follows through.

Maintains awareness of guest profile through the guest history.

Performs other related duties as assigned
Job Type: Permanent

Ability to commute/relocate:

* Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)