Job Description

Company Description

Hotel Overview:

Dubai Marine Beach Resort & Spa is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, and stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

Register and process check-in for all arrivals, ensuring a warm welcome and smooth transition for guests. Update and check guest information into the computer system after a complete check-in, maintaining accuracy and attention to detail. Prepare for daily arrivals in terms of room allocation, checking traces for any special requests of guests, and coordinating with housekeeping to ensure rooms are ready. Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure, maintaining financial accuracy at all times. Provide friendly, smooth, courteous service to guests and respond promptly to all requests and enquiries at all times, ensuring guest satisfaction. Take initiative to add a personalized experience for each guest, going above and beyond to exceed expectations. Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it promptly to supervisors. Check and convey messages to guests in a timely and professional manner. Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide accurate information to guests. Assist with concierge duties as needed, including making restaurant reservations, arranging transportation, and providing local recommendations. Manage group check-ins and check-outs efficiently, coordinating with other departments to ensure a seamless experience. Conduct regular room inspections to ensure all rooms meet the hotel's high standards before guest arrival. Participate in regular training sessions to stay updated on hotel policies, procedures, and industry trends. Assist in maintaining the cleanliness and organization of the front desk area and lobby. Support other front office functions such as switchboard operations and bellhop services when require

Requirements:

Minimum 1-2 years' experience in a similar role in a 5 star hotel. Fluency in English with excellent written and verbal communication skills. Additional language is advantage. Experience with Opera software is a plus. Energy and enthusiasm with an eye for detail. Diploma or degree in Hospitality Management or related field preferred. Strong customer service orientation with the ability to anticipate guest needs. Flexibility to work various shifts, including nights, weekends, and holidays. Excellent problem-solving skills and ability to remain calm under pressure. Knowledge of local attractions, restaurants, and transportation options. Strong multitasking abilities and efficient time management skills. Professional appearance and adherence to grooming standards.
We believe in fostering a positive, dynamic environment where everyone has the chance to grow and succeed. As part of our team, you'll enjoy:

A competitive salary . Accommodation, Transportation, Meal and Medical Insurance.
Location:

Dubai (Required)
Job Type: Full-time

Pay: AED1,500.00 - AED1,900.00 per month