Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com


Do what you love, care for the world, dare to challenge the status quo!


#BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What's in it for you

Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

We are seeking a dedicated and customer-oriented Guest Relation Agent (Russian Speaker) to join our team in Abu Dhabi, United Arab Emirates. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring smooth operations from check-in to check-out.

Greet and welcome guests with a warm, professional demeanor, serving as their primary point of contact throughout their stay Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail Handle guest inquiries, requests, and concerns promptly and courteously, demonstrating empathy and problem-solving skills Provide comprehensive information about hotel facilities, services, and local attractions in Abu Dhabi Coordinate special guest requests, including room preferences, special occasions, and amenities Collaborate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure guest satisfaction Maintain up-to-date knowledge of hotel policies, promotions, and room availability Record and analyze guest feedback to contribute to improving overall guest satisfaction scores Anticipate guest needs and offer proactive assistance, going above and beyond to exceed expectations Promote hotel services, facilities, and upgrades when appropriate, enhancing the guest experience Ensure compliance with UAE hospitality standards and regulations

Qualifications

Minimum of 2 years of experience in a customer-facing role, preferably in hospitality or front office Fluency in Russian and English; additional language skills are highly valued Excellent communication and interpersonal skills, with a friendly and empathetic demeanor Proficiency in hotel management software and Microsoft Office applications Demonstrated ability to multitask efficiently and remain calm under pressure Strong problem-solving skills and attention to detail In-depth knowledge of local attractions and cultural norms in Abu Dhabi Familiarity with UAE hospitality standards and regulations Flexibility to work shifts, weekends, and holidays as required Customer-focused mindset with a passion for delivering exceptional service Ability to work collaboratively in a fast-paced, multicultural environment Professional appearance and demeanor, reflecting the hotel's high standards

Additional Information

Your team and working environment

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf. At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding