Job Description

The Guest Services Agent will be responsible for checking-in and checking out Hotel guests, in a friendly and professional manner. The Agent will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of the guest of the Hotel. :

• Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
• Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
• Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
• Be knowledgeable at all times of updated product and service information, including daily hotel meetings and conferences.
• Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.

Qualification:

• A minimum of two years experience in a similar position in a 4-star or 5-star hospitality company.
• Knowledge of basic hotel business operations and OPERA preferred.
• Minimum of a high school diploma is required. College degree in Hotel Management or a related field is preferred.

Job Types: Full-time, Permanent Salary: AED2,000.00 - AED2,200.00 per month Experience:

• Opera: 2 years (Preferred)
• hotel receptionist: 2 years (Required)
• UAE: 2 years (Preferred)