OUR COMMITMENT TO DIVERSITY & INCLUSION: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What will you be doing?
Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel\xe2\x80\x99s facilities to taking reservations and maintaining guest accounts
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Qualifications
Your Skills and experience include:
Previous customer service experience in a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
A genuine customer service focus and a strong dedication to always making our guest\xe2\x80\x99s smile during their stay