Job Description

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Assist other departments, as necessary

More details :

• Salary : Negotiable Salary
• Min . 2+year experience as a GSA.
• Opera experience is a must.
• Accommodation : Provided by the company
• Food : All times food provided by the company
• Uniform: Provided by the company
• Laundry: Provided by the company

Job Types: Full-time, Contract
Contract length: 24 months Salary: AED1,400.00 - AED1,600.00 per month Application Question(s):

• Visa Status ??
• Ready to join immediately ?

Experience:

• Opera (software): 1 year (Required)
• 3/4/5 Star Hotel: 1 year (Required)