Description

Guest Service Agent

M\xc3\xb6venpick Hotel Jumeirah Village Triangle

Location Dubai, United Arab Emirates

Category Rooms

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Work with a diverse group of heartists

Be a part of Accor prestigious team

Start your career with us and advance further your opportunities

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Performing all check-in and check-out tasks

Managing online and phone reservations

Informing customers about payment methods and verifying their credit card data

Maintain presence in the reception as an ambassador of the property and brand, offering exceptional service to the guests

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients\' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Your experience and skills include:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Service focused personality is essential; customer related experience an asset

Ability to work well under pressure in a fast paced environment

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Joblinks.ae