Guest Relations Supervisor - Luxury Hospitality Abu Dhabi
Step into a leadership role at Rixos Premium Saadiyat Island, one of Accor's flagship luxury resorts, as a Guest Relations Supervisor. This role is ideal for hospitality professionals with a passion for guest satisfaction, team development, and operational excellence in a fast-paced and high-end environment.
Job Location: Abu Dhabi, United Arab Emirates
Industry: Hospitality
Function: Guest Relations / Front Office Supervision
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Guest Relations Supervisor Do?
As Guest Relations Supervisor, your focus is to ensure an exceptional guest experience by promoting service excellence, supporting team development, and maintaining high operational standards. You will serve as a key point of contact for guests while supervising front-of-house teams to ensure smooth and memorable stays.
What Are the Key Responsibilities?
- Deliver warm, prompt, and professional assistance to all guests
- Anticipate guest needs and respond proactively to enhance satisfaction
- Support colleagues with care and flexibility across departments as needed
- Assist with scheduling, recruitment, departmental training, and orientation
- Conduct regular staff appraisals, provide coaching, and address development needs
- Promote a strong morale within the guest services team
- Ensure compliance with statutory fire, health, and safety regulations
- Monitor service standards and coach team members to uphold luxury hospitality expectations
- Identify and report workplace hazards and ensure timely follow-up on maintenance issues
- Drive internal sales awareness and encourage upselling when appropriate
- Help control departmental operating costs without compromising guest experience
- Support your manager in executing department strategy and delivering training
What Skills Are Needed for a Guest Relations Supervisor in Abu Dhabi?
Education:
- Diploma in Hotel Management or equivalent qualification
Experience:
- Minimum 2 years of supervisory experience in guest relations or front office operations
- Prior international hotel experience is highly preferred
Skills:
- Guest-focused mindset with a strong service orientation
- Excellent interpersonal, verbal, and written communication skills
- Proficient in hotel systems, including Opera, MS Word, and Excel
- Organized, adaptable, and able to lead in a dynamic and high-pressure environment
- Strong leadership, delegation, and team-building skills
- Ability to foster staff development and uphold performance standards
What Benefits Come with This Position?
- Employee benefit card offering global discounts at Accor properties
- Access to professional training through Accor Academies
- Opportunities for career growth across Accor's global network
- Participation in sustainability and social impact initiatives under Planet 21
- Work within an award-winning resort on the pristine Saadiyat Island coastline
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments - 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Job Title Guest Relations Supervisor - Luxury Hospitality Abu Dhabi
Guest Relations Supervisor - Luxury Hospitality Abu Dhabi
Step into a leadership role at Rixos Premium Saadiyat Island, one of Accor's flagship luxury resorts, as a Guest Relations Supervisor. This role is ideal for hospitality professionals with a passion for guest satisfaction, team development, and operational excellence in a fast-paced and high-end environment.
Job Location: Abu Dhabi, United Arab Emirates
Industry: Hospitality
Function: Guest Relations / Front Office Supervision
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Guest Relations Supervisor Do?
As Guest Relations Supervisor, your focus is to ensure an exceptional guest experience by promoting service excellence, supporting team development, and maintaining high operational standards. You will serve as a key point of contact for guests while supervising front-of-house teams to ensure smooth and memorable stays.
What Are the Key Responsibilities?
- Deliver warm, prompt, and professional assistance to all guests
- Anticipate guest needs and respond proactively to enhance satisfaction
- Support colleagues with care and flexibility across departments as needed
- Assist with scheduling, recruitment, departmental training, and orientation
- Conduct regular staff appraisals, provide coaching, and address development needs
- Promote a strong morale within the guest services team
- Ensure compliance with statutory fire, health, and safety regulations
- Monitor service standards and coach team members to uphold luxury hospitality expectations
- Identify and report workplace hazards and ensure timely follow-up on maintenance issues
- Drive internal sales awareness and encourage upselling when appropriate
- Help control departmental operating costs without compromising guest experience
- Support your manager in executing department strategy and delivering training
What Skills Are Needed for a Guest Relations Supervisor in Abu Dhabi?
Education:
- Diploma in Hotel Management or equivalent qualification
Experience:
- Minimum 2 years of supervisory experience in guest relations or front office operations
- Prior international hotel experience is highly preferred
Skills:
- Guest-focused mindset with a strong service orientation
- Excellent interpersonal, verbal, and written communication skills
- Proficient in hotel systems, including Opera, MS Word, and Excel
- Organized, adaptable, and able to lead in a dynamic and high-pressure environment
- Strong leadership, delegation, and team-building skills
- Ability to foster staff development and uphold performance standards
What Benefits Come with This Position?
- Employee benefit card offering global discounts at Accor properties
- Access to professional training through Accor Academies
- Opportunities for career growth across Accor's global network
- Participation in sustainability and social impact initiatives under Planet 21
- Work within an award-winning resort on the pristine Saadiyat Island coastline
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments - 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Post Details
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location -
Location City Abu Dhabi UAE
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location