Job Description

We are looking for a warm, proactive, and detail-oriented

Guest Relations Officer

to join our hospitality team and elevate the guest experience across our exclusive properties. As the first point of contact for our guests, you play a key role in creating a 5-star welcome and ensuring every stay runs seamlessly from check-in to check-out.

Responsibilities:

Personally welcome guests upon arrival and handle smooth check-in and check-out processes Perform detailed room inspections prior to guest arrival, ensuring everything is immaculate Deliver requested amenities or items to guests in a timely and courteous manner Handle guest requests, complaints, or concerns with efficiency and professionalism Provide local tips, concierge support, and personalized recommendations Coordinate with housekeeping and operations team to ensure guest-ready status at all times Monitor guest satisfaction throughout the stay and proactively resolve any issues Maintain up-to-date knowledge of all property features, amenities, and services

Requirements:

Fluent in

English

(spoken and written); additional languages are a plus Previous experience in hospitality, guest services, or luxury customer care Well-groomed, professional, and warm demeanor Strong organizational and communication skills A guest-first mindset with high attention to detail and responsiveness Flexible with working hours (weekends/evenings may be required) Valid UAE driver's license is a plus (for deliveries between properties)
Job Type: Full-time

Pay: AED1,000.00 - AED2,500.00 per month

Application Question(s):

How many years of experience you have in Holiday Homes? * We need someone to start directly. Are you able to join our team?