Guest Relations Officer
Job Description
We are seeking a warm, proactive, and customer-focused Guest Relations Officer to ensure an exceptional experience for our holiday home guests. You will be the face of the company--welcoming guests, handling inquiries, and resolving any issues with grace and efficiency. If you're a strong communicator with a passion for hospitality, we'd love to meet you.
Key Responsibilities
Greet and welcome guests based on arrival lists
Monitor daily bookings and ensure all assigned units are guest-ready before check-in
Handle the check-in/check-out process, including payments and documentation
Provide guests with welcome folders and essential information about the unit and area
Respond promptly to guest inquiries and requests, both in person and digitally
Anticipate guest needs, build rapport, and deliver a personalized experience
Address and resolve complaints professionally; escalate when necessary
Coordinate guest communications between housekeeping, maintenance, and other internal teams
Ensure adherence to company standards, policies, and guest satisfaction procedures
Keep accurate daily records in the guest logbook
Analyze guest feedback (in person and online) and recommend service improvements
Job Type: Full-time
Pay: AED5,000.00 - AED6,500.00 per month
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1962998
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:60894.0 77105.0 USD
-
Employment StatusPermanent
-
Job LocationAl Barsha, DU, AE, United Arab Emirates
-
EducationNot mentioned