Guest Relations Officer
Abu Dhabi, United Arab Emirates
Job Description
- Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department.
- Supervise, train & audit Guest Relations Executives.
- Identify learning and development needs for all Guest Relations Executives and share those with the Guest Relations Manager.
- Develop new ideas for cost effective guest amenities.
- Updates accurate guest preferences and feedback in Opera.
- Selects MOWOW guests on a daily basis and completes the necessary arrangements for an enhanced stay.
- Works closely with the Front Office, Housekeeping, Room Services, Concierge, Executive Office, and all F&B departments.
- Maintains all quality standards and procedures from guest's in-house stay to guest's departure.
- Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs) and the MOHG Pillars.
- Assists the Front Office during need periods.
- Maximize rooms revenue by upselling guests upon arrival.
- Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest's experience.
- Supervise the daily operation of the Emirates Palace Boutique.
- Perform any other reasonable duties as required by the Rooms Division Manager or Front Office Manager.
- A few years of experience working in the same role in a luxury hotel/resort
- Fluent proficiency in English and excellent communication skills. Additional language will be an advantage
- Able to multi-task and work under pressure in busy operations
- The ability to work well in a team environment
- Driven, dynamic and energetic
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Mandarin Oriental Hotel Group
8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong
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Job Detail
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Job IdJD1812229
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned