Guest Relations Officer

Front Office, Shangri-La Qaryat al Beri, Abu Dhabi

An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri-La Circle and VIP guests, making sure that all their needs are met whilst staying with us here at Shangri-La Qaryat al Beri.

What are we looking for?

A high standard of etiquette.
Efficiency and punctuality.
Attention to detail.
A warm and friendly character.
Ability to work in a fast paced environment.
Constantly strives to deliver a 5-star experience.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.

What will you do?

Maintain a high standard of service and professionalism.
Be an ambassador for the hotel.
Be a point of call for all Shangri-La Circle members, VIP\'s and Special Attention Guest\'s.
Work with Hotel colleagues to keep excellent service standards.
Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.
Remain aware of all activities/goings-on within Qaryat al Beri.
Be a focal point for what is happening within Abu-Dhabi, including events, restaurants, nightlife and family functions.
Assist other departments where necessary.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city\xe2\x80\x99s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.