Guest Relations Manager
We are looking for a Guest Relations Manager to be an effective part and a great assist to the Front Office department and help in the development of the hotel. Being a Pullman employee means embodying and conveying the brand mindset through the values of open mindedness, forward thinking and drive.

What is in it for you:

• ALL Heartist benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greeting clients. Greeting guests as they arrive makes a great first impression and helps them feel more at home.
• Coordinating check-ins and check-outs. Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.
• Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
• Recommending off-site amenities.These amenities may include tourist areas and dining and shopping establishments.
• Overseeing employees: This includes front desk, receptionists, and concierges.
• Room preparation. Guest relations managers ensure rooms are ready for guests before their arrival and check-in.
• Handling complaints: Things don’t always run smoothly, so it’s a guest relations manager’s job to handle and resolve complaints and then follow up to make sure everything’s back on track.
• Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.
• Communication. Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
• Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
• Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.

• Your experience and skills include:

• Proven experience in a similar role
• Saudi Nationality
• Excellent English Language
• Female is preferable
• Other languages is preferable
• Excellent leadership, communication and training skills
• Strong attention to detail, Highly responsible, organized & reliable
• Strong interpersonal and problem solving abilities
• Ability to multi-task and work well under pressure

Your team and working environment: Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS