Description

Guest Relations Manager - Jumeirah Al Naseem

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah Al Naseem is a cool and contemporary beachside retreat offering a world of exquisite dining, indulgent wellness, and exceptional comfort in spectacular surroundings. It is located on Jumeirah Beach Road, adjacent to sister properties Jumeirah Beach Hotel and Burj Al Arab Jumeirah; only 26kms from Dubai International Airport / 25 minutes by car. Al Naseem offers 435 rooms and 45 suites, all with sea-facing views. The hotel is located so close to the water that the sounds of the sea reach guest rooms, open terraces, and outdoor restaurants. Home to 11 restaurants and bars, three managed externally and seven managed by Jumeirah Group, Jumeirah Al Naseem has a world of exquisite taste.

\xe2\x80\x9cJumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.\xe2\x80\x9d

About the Job:

An opportunity has arisen for Guest Relations Manager in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

Oversee Guest Relations operations. Check the quality and timeliness of the tasks of Guest Relations Executives and Team Leaders.

Constantly monitor team performance in all phases of service and job functions.

Comply and reinforce quality assurance expectations and standards (Forbes, LQA and Jumeirah Brand Standards).

Coordinate and arrange all welcome, escort and farewell procedures for VIP guests. Carry out In-room check-out for VIP guests.

Build a rapport with VIP guests and maintain interaction to facilitate guest recognition and obtain preferences.

Take ownership of guest concerns and requests and act decisively to ensure guest satisfaction when glitches occur.

Carry out and record training within the department as required

Prepare the roster for the Guest Relations and Executive Butlers

Plan the staff vacation, lieu time and worked public holidays to ensure sufficient staff depending on operations

Carry out regular appraisals for all Guest Relations and Butlers

Provide regular feedbacks for the team ensuring team follows company procedures and standards, diagnose departmental progress, ensures that departmental systems are in place to support the accomplishment of hotel goals

Cover Duty Manager shifts as required

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum 3 years experience in a Luxury 5 star property in Front Office or Guest Relations

Minimum 2 years of managerial experience

Handling VIP guests and arrivals

Strong interpersonal and communication skills: accustomed to handling guest complaints of varying severity

Fluency in English and additional language (Russian or other European languages are a plus).

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1607

Job Category Rooms

Apply Before 03/10/2023, 13:00

Job Schedule Full time

Locations Al Sufouh, Dubai, AE

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