Guest Relations Intern

Dubai, United Arab Emirates

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To facilitate the pre-arrival planning
To meet and greet the guests on their arrival or during the stay.
To provide our guests with an on brand personalized experience journey.
To recognize special occasions of the guests to enhance their stay experience.
To lead the guest retention and recognition program of the hotel.
To use the guest amenity program to enhance the guest stay experience.
To review the guest global profile for guest preferences and their delivery.
To drive the guest engagement at the hotel by using the GXP cases.
To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
Support Front Desk and Club operation when needed
Assist with check in and check out for the guests
To do adhoc tasks as per operations requirement . Totally embrace the philosophy of guest and customer service and owns the guests;
Identify yourself with the hotel's brand and operating philosophy;
Possess a warm and friendly demeanor;
Strive to achieve satisfaction and delight of our customers;
Are detail oriented;
Thrive on pride of work and its product;
Play as a team to achieve common goals;
Have immaculate personal presentation e.g. grooming and conversational ability;
Demonstrate self-confidence, energy and enthusiasm;
Have a strong ability to learn skills, retain and demonstrate learning;
Uphold ethical business practices.

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