Guest Relations Executive Russian Speaker
Sharjah, United Arab Emirates
Job Description
Guest Relations Executive - Russian Speaker
Candidates with atlease 2-3 years experience may apply with CV to sharjahgrand.hrm@occidentalhotels.com
- Responsibilities
- Ensuring and providing flawless, professional and high-class guest service experiences. Analyzing customer feedback and providing direction to continuously improve hotel?s overall rating. Responding to guests needs and anticipating their unstated service needs.
- Job brief
- We are looking for a Russian Speaker Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
- Guest Relations Executive responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel?s facilities. You will also make sure our front-desk staff, including Receptionists and bellboys offer customer service and provide memorable hospitality experiences for our guests.
- If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we?d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
- Ultimately, you will manage guest services and our hotel?s image by answering guests? requests and making sure our visitors are satisfied.
- Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests? requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Appraise team?s performance and produce regular reports
- Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
- Requirements and skills
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English & Russian is must; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- Degree in Hospitality Management, Tourism, Business Administration or relevant field
Candidates with atlease 2-3 years experience may apply with CV to sharjahgrand.hrm@occidentalhotels.com
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Job Detail
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Job IdJD1547227
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned