Description

Guest Relations Executive - Guest Relations - Jumeirah Al Naseem

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah Al Naseem is a cool and contemporary beachside retreat offering a world of exquisite dining, indulgent wellness, and exceptional comfort in spectacular surroundings. It is located on Jumeirah Beach Road, adjacent to sister properties Jumeirah Beach Hotel and Burj Al Arab Jumeirah; only 26kms from Dubai International Airport / 25 minutes by car. Al Naseem offers 435 rooms and 45 suites, all with sea-facing views. The hotel is located so close to the water that the sounds of the sea reach guest rooms, open terraces, and outdoor restaurants. Home to 11 restaurants and bars, three managed externally and seven managed by Jumeirah Group, Jumeirah Al Naseem has a world of exquisite taste.

\xe2\x80\x9cJumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.\xe2\x80\x9d

About the Job:

An opportunity has arisen for Guest Relations Executive - Front Office in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

Assist guests with general inquiries about the hotel, its facilities, and daily events and functions.

Conduct pre-arrival calls or emails to guests to reconfirm their reservation and obtain additional information and preferences during the stay.

Inspect the rooms of VIP guests prior to their arrival at the hotel.

Conduct curbside check-ins and escorting of guests to their rooms.

Assist with check-ins, check-outs, and concierge duties when needed.

Provide tours of the hotel and its facilities as requested.

Order and ensure timely delivery of amenities for VIP arrivals and requests for special arrangements.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.

Strong interpersonal and communication skills

Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS)

Flexible schedule to meet demands of hotel occupancy

Fluency in English and additional language (Russian, French, Chinese, or other European languages are a plus)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 915

Job Category Food & Beverage

Apply Before 30/08/2023, 13:00

Job Schedule Full time

Locations Al Sufouh, Dubai, AE

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