Description

United Arab Emirates

JOB DESCRIPTION

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai\'s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad\'s Kids Club, Talise\xe2\x84\xa2 Spa, and direct complimentary access to Wild Wadi Waterpark\xe2\x84\xa2 for all guests, the hotel continues to redefine the holiday experience.

About the Role:

An opportunity has arisen for a Guest Relations Executive to join Nuska Beach Restaurant at Jumeirah Beach Hotel.

The main responsibilities are:

• Ensure hostess desk/door is always manned so that all guests receive a friendly & prompt welcome
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP
• Actively usesthe standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
• Greet guests, and escorts them as required. Must familiarize with the menu to answer guest\'s queries
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Maintain knowledge of all in-house services as well as local information and must be able to assist guests as per their enquiries
• Identify guest\'s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information in line with Heart of Jumeirah. Inform staff on next shift about special needs or as necessary
• Maintain working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
• Answer telephone within 3 rings using the JI Standard script and respond professionally

The ideal candidate for this position will have the following experience and qualifications:

• Proficient in spoken and written business English.
• Additional language preferred ( Arabic/French/Italian/Spanish/Chinese)
• Effective communication skills with all levels of colleagues and management at all levels.
• 5* luxury previous experience.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Joblinks.ae