Job Description

Guest Relations Agent - Front Desk Hospitality - Dubai, UAE
Position Overview
Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 3500-5000 monthly (Market estimated)
Gender: Female preferred
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview - Guest Service and Front Office Support
As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor's service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment.
What You'll Do

• Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression
• Engage first-time visitors with friendly conversation and hotel orientation
• Provide detailed information on hotel facilities, promotions, and local attractions
• Ensure compliance with departmental service standards and safety policies
• Support smooth communication between guests and internal departments
• Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner
• Uphold cleanliness and presentation standards at the front desk and lobby area
• Perform additional front office duties as assigned by supervisors

Ideal Profile - Front Office and Guest-Facing Professionals

• Previous experience in guest services or front desk role is required
• Presentable appearance with excellent interpersonal and verbal communication skills
• Ability to handle guest inquiries professionally and empathetically
• Comfortable working in high-pressure environments with strong multitasking abilities
• A collaborative team player with a calm and courteous demeanor
• Highly responsible, punctual, and attentive to guest needs
• Female candidates preferred for this position (as per operational requirements)

Why Join Us - Work with Accor in Dubai

• Employee benefit card offering worldwide hotel discounts
• Access to Accor's learning and development programs
• Internal promotion and international mobility opportunities
• Be part of a service-oriented, inclusive culture
• Join a team that makes a real impact through social and environmental initiatives

About the Company
Accor is a globally renowned hospitality group with over 5,000 hotels and resorts across 110 countries. In Dubai, Accor operates a diverse portfolio of luxury, lifestyle, and business properties, providing world-class guest experiences and career development opportunities. Known for innovation, inclusivity, and service excellence, Accor is where talent thrives in the heart of the Middle East's dynamic hospitality market.
Job Title Guest Relations Agent - Front Desk Hospitality - Dubai, UAE
Guest Relations Agent - Front Desk Hospitality - Dubai, UAE
Position Overview
Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 3500-5000 monthly (Market estimated)
Gender: Female preferred
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview - Guest Service and Front Office Support
As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor's service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment.
What You'll Do

• Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression
• Engage first-time visitors with friendly conversation and hotel orientation
• Provide detailed information on hotel facilities, promotions, and local attractions
• Ensure compliance with departmental service standards and safety policies
• Support smooth communication between guests and internal departments
• Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner
• Uphold cleanliness and presentation standards at the front desk and lobby area
• Perform additional front office duties as assigned by supervisors

Ideal Profile - Front Office and Guest-Facing Professionals

• Previous experience in guest services or front desk role is required
• Presentable appearance with excellent interpersonal and verbal communication skills
• Ability to handle guest inquiries professionally and empathetically
• Comfortable working in high-pressure environments with strong multitasking abilities
• A collaborative team player with a calm and courteous demeanor
• Highly responsible, punctual, and attentive to guest needs
• Female candidates preferred for this position (as per operational requirements)

Why Join Us - Work with Accor in Dubai

• Employee benefit card offering worldwide hotel discounts
• Access to Accor's learning and development programs
• Internal promotion and international mobility opportunities
• Be part of a service-oriented, inclusive culture
• Join a team that makes a real impact through social and environmental initiatives

About the Company
Accor is a globally renowned hospitality group with over 5,000 hotels and resorts across 110 countries. In Dubai, Accor operates a diverse portfolio of luxury, lifestyle, and business properties, providing world-class guest experiences and career development opportunities. Known for innovation, inclusivity, and service excellence, Accor is where talent thrives in the heart of the Middle East's dynamic hospitality market.
Post Details
Job Start Date
Salary from 3500.00
Salary to 5000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required