Overview
Collection portfolio of six operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opened in July 2022. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience - the world's first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver "you can Count on Me" service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.
Joining a dynamic, vibrant and customer focused team you will display a positive 'can do' attitude and be responsible for delivering an exceptional customer service experience to all our guests.
The Guest Relation associate monitors the allocations of VIP arrival guests, Lobby presence, Amenity in the guest's room, Courtesy call for VIP-majority and The First Group guests. Guest Relations Associate will provide high-quality service to all hotel guests with an excellent communication who can stay positive when facing difficult situations, customer-oriented and report accidents, injuries, and unsafe work conditions and complaints to manager.
As a TRYPster, You will make guests feel amazing, create warmth & strike up conversation to ensure guests enjoy themselves and plan to come back to our facilities.
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