Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle. Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers. Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
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DUTIES/ RESPONSIBILITIES Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets Ensure the lobby is clean, the furniture and newspapers look presentable at all times Ensure lobby presence at all times Provide a warm welcome and offer assistance to all guests entering the hotel Conduct hotel tours every time it is required Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests Ensure cold and warm towels are always available, as per the number of arrivals Raise purchase orders and requisition for guest supplies and office supplies Keep track of pending orders and monthly requisition costs Attend daily shift briefings and monthly communication meetings Check the arrivals detailed report for the following day and day after to highlight special requests Check guests profile and identify repeat guests Prepare next day’s VIP arrival list Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times Liaise with Concierge and Butlers regarding guest requests prior and during the stay Update guest preferences and guest feedback in Profile Notes Prepare welcome letters for all arriving guests Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms Prepare departure letters and deliver one day prior to check out date Prepare amenities requisition for the following day Check inspected rooms prior to arrival and ensure they are set up according to guest preferences Conduct in-room check according to PVD standards (introduce hotel facilities, perform rooming) and handover MOP to reception team Upsell hotel facilities Enrol guests to IPrefer loyalty program Assist with group registration when required Monitor social media comments and encourage guests in a discreet manner to share their feedback Perform any related duties and special projects as requested by Senior Management
JOB PROFILE
QUALIFICATIONS:ESSENTIAL Secondary Education or equivalent College Diploma in Hospitality Management Bachelor Degree
EXPERIENCE:ESSENTIAL Minimum of 2 years’ experience in a Receptionist/Guest Service or Guest Relations position at Front Office, preferably in an international five star hotel with more than 200 rooms More than 2 years’ experience as Receptionist/Guest Service or Guest Relations position Group Trainer Task Trainer
Skills Required
Compensation & Benefits
Basic salary
Accomodation
Transport
Meals
Language allowance
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