As the world\xe2\x80\x99s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental\xc2\xae brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence. What\'s your passion? Whether you\'re into knitting, kite flying or karaoke, at IHG we\'re interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we\'re looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort. Your Day to Day As Guest Relation Supervisor, you will be responsible to liaise between operational departments to ensure that guest preferences are met and exceeded. Responsible for all activities relevant to the guest relations department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs. Ensures maximum interaction is achieved with all hotel guests, specifically V.I.Ps, and Loyalty card holders are recognized as per their status and receiving special treatment. Some of your main role responsibilities are:

• Promote in house sales, in house facilities and food & beverage outlets.
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
• Prepare requisitions for amenities on a timely basis and in an efficient and cost effective manner.
• To be fully involved in IHG Rewards and ICA enrolments and achieving targeted Up-Selling Revenue.
• Gain understanding of the departmental goals and financial targets and support management team to achieve these targets.
• When present in the lobby, ensure each and every guest is greeted with a smile. Deliver sincere sense of welcome and hospitality to all guests passing through the lobby
• Escort guests to the rooms respecting hotel policy and procedures
• Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special attention/recognition and follow up.
• Ensure that all customers\xe2\x80\x99 queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refer problems to the manager if unable to assist.

Ideally, you\'ll have some or all of the following competencies and experience we\'re looking for:

• Previous experience in a similar position in a 4* or 5* hotel within Middle East.
• Adequate English language communication skills is required. Russian/German speaker will be an advantage.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we\'ll give you the Room to be Yourself. So what\'s your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online". We are an equal opportunity employer.