Job Description

Job responsibilities:

Greet and welcome customers confidently and professional manner


Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments


Assisting the customers till a sales consultant becomes available


Contacting the customers after two days of their visit to ensure maintaining high level of customer service


Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis


Create the lead in Salesforce and transfer to the sales consultant


Ensure all leads are converted and report to the manager


Creating Leads from Telephone Inquiries and send it to the Sales Team


To ensure all incoming calls gets answered within three rings


To ensure all calls will be transferred to the right person within 45 seconds


Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required


Be alerted to any untoward activities occurring in the showroom, etc and report accordingly


Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report - (Daily)


Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report - (weekly/biweekly)


Support the Delivery in charge in conducting a physical stock check - (Weekly)


Support the Delivery in charge/Manager in maintaining & handling test drives (Daily)


Support in keeping records of maintenance of Test drive vehicles


Preparation in support of test drives to Sales Executive's


Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)


Assist in obtaining the required maintenance and support suppliers


Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

High school diploma or equivalent; a degree in hospitality, business, or related field is a plus

Work Experience

Minimum 1-3 year of work experience in the similar role

Competencies

Proven experience in customer service, preferably in a showroom, retail, or hospitality setting


Strong communication and interpersonal skills


Excellent organizational skills and attention to detail


Ability to work under pressure and handle multiple tasks


A professional and friendly demeanor with a focus on customer satisfaction


Proficiency in Microsoft Office and showroom management software (preferred)

Languages

English, Arabic is desirable





AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.



Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.



Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.



For more information, visit www.awrostamani.com .