Job Description

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At AWR Group, we are at work for a planet that prospers. A world that serves all generations
those of today, and those yet to come. We're a group of companies, transforming businesses of today and building purposeful ventures for the future. Our greatest endeavour is to enhance the lives of all generations we touch. We are AWR Group. We embrace generation next.
Job purpose:
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers
Job responsibilities:
Greet and welcome customers confidently and professional manner
Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.
Assisting the customers till a sales consultant becomes available.
Contacting the customers after two days of their visit to ensure maintaining high level of customer service.
Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
Create the lead in Salesforce and transfer to the sales consultant
Ensure all leads are converted and report to the manager
Creating Leads from Telephone Inquiries and send it to the Sales Team.
To ensure all incoming calls gets answered within three rings
To ensure all calls will be transferred to the right person within 45 seconds
Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.
Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report - (Daily)
Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report - (weekly/biweekly.)
Support the Delivery in charge in conducting a physical stock check - (Weekly)
Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
Support in keeping records of maintenance on the Fleet of Test drive vehicles.
Preparation in support of test drives to Sales Executive's.
Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)
Assist in obtaining the required maintenance and support suppliers
Keep a stock inventory of supplies and report to line manager accordingly
The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.
Educational Qualification
High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
Work Experience
Minimum 1-3 year of work experience in the similar role
Competencies
Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to work under pressure and handle multiple tasks.
A professional and friendly demeanor with a focus on customer satisfaction.

• Proficiency in Microsoft Office and showroom management software (preferred).

Languages
English, Arabic is desirable
About Us:
AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.
Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.
Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.
For more information, visit .
About the Team:
AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.
Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group's commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.
For more information, visit .

Skills Required