Job Description

Job Purpose

To deliver friendly and efficient customer service, creating a warm and welcoming atmosphere for all customers with the key aim of retaining existing clients and attracting new ones

Job Responsibilities

Greet and welcome customers in a confident and professional manner Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments Assist customers until a Sales Consultant becomes available Contact customers within two days of their visit to ensure a high level of customer service is maintained Capture walk-in customer details, enter them into the system as leads, and share them daily with the line manager Create leads in Salesforce and transfer them to the Sales Consultant Ensure all leads are converted and provide updates to the manager Generate leads from telephone enquiries and forward them to the Sales Team Ensure all incoming calls are answered within three rings Transfer all calls to the appropriate person within 45 seconds Submit showroom tracker, first-visit survey reports, SSI reports, telephone enquiry logs, delivery follow-up reports, and other required reports in a timely manner Remain alert to any untoward activities occurring in the showroom and report them appropriately Support the Delivery In-charge/Delivery Manager in receiving vehicles on Oracle and updating the new vehicle stock ageing report (daily) Assist the Delivery In-charge/Delivery Manager in arranging showroom display vehicles and updating the ageing report (weekly/bi-weekly) Support the Delivery In-charge in conducting weekly physical stock checks Assist the Delivery In-charge/Manager in maintaining and handling test drives (daily) Keep accurate records of maintenance on the fleet of test drive vehicles Prepare vehicles to support Sales Executives with test drives Collect customer feedback daily and forward it to the Branch Manager for review Assist with required maintenance tasks and liaise with support suppliers Maintain an inventory of supplies and report stock levels to the line manager

Educational Qualification

High school diploma or equivalent A degree in hospitality, business, or a related field is an advantage

Work Experience

1-3 years of experience in a similar role

Competencies

Proven experience in customer service, preferably within a showroom, retail, or hospitality setting Strong communication and interpersonal skills Excellent organisational skills and attention to detail Ability to work under pressure and manage multiple tasks effectively Professional and friendly demeanour with a focus on customer satisfaction Proficiency in Microsoft Office and showroom management software (preferred)

Languages

* Fluency in English; Arabic is desirable