Job Description

Job Title:

Guest Relations Officer

Company:

Fast-Growing Holiday Home Company

Location:

Al Barsha, Dubai

Job Type:

Full-time

Salary:

AED 3,000 - AED 5,000 per month (Negotiable for the right candidate)

Job Summary

We are a dynamic and rapidly expanding Holiday Home Company based in Al Barsha, Dubai, looking to hire a

Guest Relations Officer

who can create a warm, seamless, and memorable experience for our guests.

As the face of the company, you will be responsible for guest check-ins, addressing inquiries, and ensuring top-quality service from arrival to departure.

Key Responsibilities

1. Guest Welcome & Check-In

Greet guests warmly and professionally upon arrival. Confirm reservations and collect ID and payment details. Provide keys/access cards and orient guests to the property.

2. Guest Services

Share details about amenities, nearby attractions, dining options, and activities. Respond to guest inquiries and requests promptly and effectively. Handle complaints or escalate them as needed to ensure guest satisfaction.

3. Check-Out & Payment

Assist guests during check-out. Settle outstanding payments and provide receipts. Express appreciation and encourage repeat bookings.

4. Administrative & Operational Support

Maintain accurate guest records and complete required documentation. Support the marketing and operations team as needed. Perform ad hoc duties assigned by the line manager.

5. Internal Communication

Coordinate with housekeeping and operations to ensure smooth guest experiences. Communicate policies, check-in/out times, and other critical details clearly to guests.

6. Security & Professionalism

Follow all safety and security protocols. Maintain confidentiality of guest information.

Requirements

Proven experience in hospitality, front office, or guest relations roles. Strong spoken and written English is mandatory. Fluency in

Hindi and Arabic

is a strong advantage. Professional, customer-focused, and problem-solving attitude. Proficient in Microsoft Office and general computer systems. Hospitality Diploma or Bachelor's degree preferred. Excellent communication, organization, and multitasking skills.

Working Hours

6 days a week

Flexibility is appreciated.

Additional Benefits Provided

Company car with petrol allowance

Telecom SIM card with company-paid plan

Medical Insurance coverage

Full Time Employment Visa

If you are passionate about hospitality, love meeting new people, and are ready to grow with a vibrant team, we'd love to hear from you!

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Language:

Hindi or Arabic (Required)
License/Certification:

Driving License (Required)
Willingness to travel:

100% (Required)
Expected Start Date: 01/07/2025