Job Description

Job description

Property Shop Investment (PSI) is the largest private and effective Real Estate Company in Abu Dhabi. Established in 2007, our dedication to sustainable and dynamic performance has led to prominent brand recognition in the UAE Real Estate Market. We are looking for professionals who are passionate, results-oriented, and eager to elevate their careers in the luxury real estate sector.

This is a full-time on-site role for a Real Estate Property Consultant at PSI in Abu Dhabi. The Property Consultant will be responsible for day-to-day tasks associated with real estate sales, including consulting with clients and understanding their needs, providing customer service, and closing deals in a timely manner.

Qualifications

Excellent consulting, communication, and customer service skills Proven sales experience in real estate Knowledge of real estate laws and regulations in Abu Dhabi Strong negotiation skills and ability to close deals promptly Ability to work independently and as part of a team Bachelor's degree in Business, or a related field Relevant skills and qualifications that would be beneficial include: knowledge of current market trends and familiarity with CRM software for managing client interactions, and fluency in multiple languages.

Why Property Shop Investment?

We invest in top talent and equip them with the best tools for success. We offer a limited number of exclusive opportunities. We welcome relocation applications for driven individuals ready to make their mark in the Abu Dhabi property market.

What We Offer:

Attractive commission structure: up to 50% on company leads. Visa sponsorship and comprehensive medical insurance upon deal closure. ADM Broker License provided
. o Flexible working hours and schedule.

Access to international roadshows in key markets (UK, Russia, China, Turkey). o Daily supply of fresh, qualified leads. Dedicated marketing support for our elite team.
If you are ready to take the next step in your real estate career, let's connect.

We'd be happy to arrange a meeting with our Head of Sales and discuss how you can contribute to our continued success.

Apply now : mansi.mehta@psinv.net

Job Summary:

The

Guest Relations Officer

is responsible for ensuring that guests have a memorable and enjoyable experience throughout their stay. This role focuses on providing exceptional customer service, addressing guest inquiries or concerns, and offering personalized assistance. The Guest Relations Officer is expected to uphold the highest standards of hospitality and professionalism while maintaining a welcoming atmosphere for all guests.

Key Responsibilities:

Guest Service & Assistance

Greet and welcome guests upon arrival, ensuring a warm and professional first impression. Provide information about hotel facilities, services, and amenities to enhance the guest experience. Respond promptly to guest inquiries, requests, and complaints, offering solutions in a professional and courteous manner. Ensure all guest complaints are resolved to their satisfaction and follow up to ensure resolution.

Guest Experience & Personalization

Anticipate guest needs and personalize services to enhance their overall experience (e.g., room preferences, special requests). Handle special requests such as reservations for dining, spa, or recreational activities. Coordinate with other departments (e.g., housekeeping, dining, concierge) to ensure all guest needs are met.

Check-in / Check-out Services

Assist with guest check-in and check-out processes, ensuring a smooth and efficient experience. Verify guest identification, payment, and booking details, ensuring accuracy. Handle VIP guests, ensuring they receive special attention and services.

Communication & Coordination

Act as the point of contact for guest feedback and ensure that it is communicated to the appropriate departments. Maintain communication with the housekeeping and concierge teams to ensure guest requests are executed promptly. Collaborate with the Front Office team to maintain accurate guest records, preferences, and any special requirements.

Guest Retention & Satisfaction

Encourage repeat business by creating lasting relationships with guests and offering loyalty programs or incentives. Follow up with guests after their stay to gather feedback and encourage them to return. Ensure the guests' stay is memorable and that they leave with a positive impression of the property.

Administrative & Recordkeeping Duties

Maintain accurate logs of guest complaints, feedback, and requests for future reference. Assist with processing guest payments and reservations when needed. Update guest profiles, ensuring all relevant details are accurately recorded in the system.

Qualifications & Skills:

Education:

High school diploma or equivalent; additional hospitality certifications are a plus.

Experience:

Previous experience in guest relations, front desk, or customer service roles, preferably in the hospitality industry.

Skills:

Exceptional verbal and written communication skills. Strong interpersonal skills and ability to build relationships with guests. Excellent problem-solving and conflict resolution abilities. Ability to remain calm under pressure and handle challenging situations. Proficiency in using hotel management software (e.g., Opera, Fidelio). Strong organizational skills and attention to detail. Ability to work flexible hours, including evenings and weekends, when necessary.
Job Type: Full-time

Pay: From AED7,000.00 per month

Experience:

Guest Relation Officer: 2 years (Required)
Language:

English (Required) * Arabic (Required)