Guest Relation Manager
Dubai, DU, AE, United Arab Emirates
Job Description
Ventura Stays is Dubai's leading luxury short-term rental brand, where hospitality meets excellence. We curate high-end living experiences across Dubai's most prestigious community; Dubai Hills, offering our guests more than a stay: an experience of refined comfort, personalized service, and unforgettable memories.
Role Overview
We are seeking an experienced, detail-oriented, and service-driven
Guest Relations Manager
to join our growing hospitality team. This individual will serve as the face of Ventura Stays--ensuring every guest enjoys a seamless, five-star experience from inquiry to checkout, while maintaining the brand's commitment to excellence, discretion, and warmth.Key Responsibilities
Guest Experience Management:
Oversee all aspects of the guest journey--pre-arrival, stay, and post-departure--to guarantee exceptional service, satisfaction, and repeat bookings.Personalized Service:
Anticipate guest needs and tailor experiences (e.g., welcome amenities, special requests, concierge arrangements) aligned with Ventura Stays' luxury standards.Communication & Coordination:
Maintain direct communication with guests via WhatsApp, phone, and email. Coordinate with housekeeping, maintenance, concierge, and operations teams to ensure flawless execution.Complaint Resolution:
Handle issues promptly and professionally, turning challenges into opportunities for positive brand impressions.Brand Consistency:
Uphold Ventura Stays' service tone, guest communication style, and brand image across all touchpoints.Quality Assurance:
Conduct spot checks before guest arrivals to ensure units meet our 5-star cleanliness, setup, and presentation standards.Upselling & Guest Retention:
Promote upsell items, concierge services, and repeat bookings.Reporting:
Provide weekly reports on guest satisfaction, reviews, and operational feedback to management.Job Type: Full-time
Pay: AED4,000.00 - AED10,000.00 per month
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Job Detail
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Job IdJD2113450
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned