Job Description

We are seeking a passionate and experienced

Guest Relations Manager

to join our team. The ideal candidate will have a warm personality, strong communication skills, and a proven background in managing guest experiences within a busy restaurant or hospitality environment. You'll be the face of our brand, ensuring every guest leaves with a memorable impression and a desire to return.

Key Responsibilities

Welcome and engage with guests to ensure an exceptional dining experience. Handle guest inquiries, feedback, and complaints with professionalism and efficiency. Manage reservations and seating to maximize guest satisfaction and service flow. Coordinate with front-of-house and back-of-house teams to ensure seamless service delivery. Supervise and train front-of-house/reception staff on guest service standards. Maintain guest records and preferences to provide personalized experiences. Support marketing and customer loyalty initiatives to enhance the guest experience. Ensure all guest areas meet company standards of cleanliness and presentation.

Requirements

Minimum

3 years of experience

in

guest relations, front-of-house, or hospitality management

(preferably in restaurants). Strong interpersonal and communication skills. Ability to handle guest concerns with tact and diplomacy. Proficiency with restaurant booking systems (e.g., OpenTable, ResDiary, SevenRooms) is an advantage. Excellent organizational and multitasking skills. A proactive, customer-focused attitude with attention to detail. Flexibility to work evenings, weekends, and holidays as required.

Benefits

Competitive salary and performance-based incentives. Opportunities for growth within a leading hospitality group. Training and career development support. Staff meals and exclusive discounts. A supportive and engaging work culture.
Job Type: Full-time

Pay: AED12,000.00 - AED18,000.00 per month