The Role
Exclusive Links Real Estate Brokers is one of the UAE's leading brokerage firms, offering a complete property experience. Exclusive Links Real Estate will offer to their customers a full complement of property activities including Sales, Leasing and Property Management and now, Vacation Homes. Since establishment of the Vacation Homes department in February of 2022, the company has grown in strength, portfolio and is maximizing business potential to the benefit of our valued local and international client base. We are looking for an enthusiastic and outgoing Guest Operations Executive to provide high quality service to Guests staying at our Vacation Home rental properties. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Additionally, we are looking for someone with a can do attitude that can assist the team with various tasks as needed. Our team is small but mighty and we are all hands on deck. Responsibilities: . Respond to all guest messages and assist with sales inquiries . Oversee day to day operations. Organize check ins, check outs, operational needs . Developing weekly schedules and ensuring staffing levels are appropriate to meet the needs of the operations . Conduct inspections post guest check out and occasional audits of cleaning and housekeeping . Conduct guest check ins and assist guests with needs . Help prepare extras for guests and add on services . Have and provide information about amenities, area and venues and promote services to our guests . Anticipate guest needs and build rapport with customers . Assist with unit launches to prepare for guests (furniture unpacking, message templates, guest books, appliances guide, photoshoot staging
Requirements
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