Job Description

Job Title Guest Intelligence Manager

Description

Position OverviewWe are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Intelligence Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get As a Guest Intelligence Manager at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!50% off at bars and restaurants within all of our Dorchester Collection hotelsDuty Meal Allocation AllowanceMedical InsuranceLife InsuranceAnnual Flight AllowanceHousing AllowanceTransportation AllowanceOther benefits include Uniform and Annual Social Events What you'll do You'll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy "We Care" to life ensuring our employees and guests receive nothing but the best experience.You will provide local ownership of the CRM system to ensure consistent and effective utilization of the system and reporting across Dorchester Collection.You will be responsible for providing business process ownership and ensuring alignment as a point of contact for all systems issues, training and queries.You will build and develop agreed systems changes Data quality within the CRM for the hotel, executed by all hotel teams.You will closely work with IT local teams and you will take strategic direction from DC guest experience leader. You will be part of Dorchester Collection Guest Intelligence Network.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Intelligence Manager you'll have the opportunity to bring these to life and continue to create our legacyThe items shared are the essence of a day in the life of a Guest Intelligence Manager but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring You'll bring your unique personality and passion to the role and the team.You have a strong organizational and analytical skills.Detail-oriented. Proven skills to motivate, influence and support a large user base. Strong written and verbal communication skills. Ability to influence at all levels of the organization, particularly those senior of their position.Technically proficient; readily able to understand and learn new technologies. Ability to manage multiple projects and responsibilities with ease. You have a proven ability to analyze complex data, recommend improvement strategies and communicate and train at all levels in the practical application of statistical methods and tools.Previous operational experience within the hospitality industry. Detailed knowledge of Microsoft Dynamics. Understanding of Opera, HotSOS, Delphi, Go Concierge, Spa Soft is an advantage. Strong knowledge of Excel. Project Management skills.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.Fluent in English. French and/or Italian is an advantage. You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working for luxury hotels for at least 5-7 years.Position location Job LocationUnited Arab Emirates Location Dubai Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else. Reference 2022-3710

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